Refund and Cancellation Policy
Please read this policy carefully before making a purchase on SigmaFormula.in.
NATURE OF PRODUCTS
SigmaFormula.in exclusively sells digital products (e-books, guides, and
downloadable content). Due to the nature of digital goods, all sales are
generally considered final.
NO-REFUND POLICY FOR DIGITAL PRODUCTS
Once a digital product has been purchased and delivered to your registered
email address, we do not offer refunds. This is because:
– Digital products are immediately accessible upon delivery
– The content cannot be “returned” once downloaded or accessed
– Unauthorised use of digital content cannot be reversed
This policy is in accordance with standard digital goods practices and
applicable consumer protection guidelines.
EXCEPTIONS — WHEN WE WILL ISSUE A REFUND
We will process a full refund only in the following circumstances:
– You were charged but did not receive the product within 48 hours despite
contacting our support team
– You were charged twice for the same order (duplicate transaction)
– Technical error resulted in an incorrect product being delivered
CANCELLATION
Since digital products are delivered immediately upon payment confirmation,
order cancellation is not possible once the transaction is completed.
If your payment failed but your account was debited, the amount will be
automatically refunded to your original payment method within 5-7 business
days as per Razorpay’s dispute resolution process.
HOW TO RAISE A CONCERN
If you believe you qualify for a refund under the exceptions listed above,
contact us within 7 days of purchase:
Email: support@sigmaformula.in
Subject line: Refund Request – [Your Order ID]
We aim to respond to all refund requests within 2 business days.
SigmaFormula.in (operated by Resultiq Digital)
UDYAM: UDYAM-UP-63-0057517